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1. How do you ship?
We ship in a plain box through various carriers (for example, USPS or UPS). The shipper will read:  .
You will not see any mark related with adult toys on the shipping label or shipping box.
2. Which merchant name will show in my credit card statement?
The merchant name is . Our business category is Internet Retail.
3. Do you accept Check or Money Order?
Yes, we accept Check and Money order. International Money Order must be paid in USD. It might takes
longer to clear the fund for international money order. Please add appropriate shipping charge (for the
service you selected) to the product(s) cost and mail us a check or money order.
4. When will my order be shipped?
- We ship all express orders within 2 business days.
- If you select flat rate as shipping method, we normally ship within 4 business days.
- Please note, orders placed during weekend or holiday won't be processed till the next business day.
Tracking number will be provided once it is shipped.
5. Why can't my payment go through?
Most of the time it is due to incorrect billing address. It is critical that you
enter the billing address exactly the same as the one on your credit card statement.
Please verify with your credit card company or check your credit card statement if you are not sure.
Otherwise, your payment will fail. DO NOT TRY REPEATEDLY.
Your credit card company will hold the fund each time you try. The fund(s) will be released
to you after 5-7 business days. Please do not contact us about this issue, this is hold from
YOUR credit card company. Even though they tell you it is hold from us, they are lying.
They will release the hold sooner or later.
6. What is the Best Way / Flat Rate shipping method?
Best Way or Flat Rate are available to buyers in US and Canada. This is the flat rate per order
no matter how much you buy. With this shipping method, we ship with Ground, Fedex or USPS with
tracking number. Once your order is shipped, you can track the package online and find out when it will reach you.
7. Why do you list UPS shipping methods separately?
Based on our experience, most buyers prefer the service from UPS. We listed it separately
for your convenience. If you are not picky with carrier, please select Flat Rate.
8. Do you ship by USPS?
USPS offers the lowest shipping rate for most packages less than 2 lbs. As listed in FAQ 1,
we ship your order in plain box without any mark of adult toys. Please provide
a street address as your shipping address. We do not ship through USPS for orders with value
over $200.00. It takes forever to file a claim with USPS if the package is lost or damaged during delivery.
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