Discreet Shipping & Billing

We ship in a plain box through various carriers (for example, USPS or UPS). The shipper will read: .

The merchant name on your credit card statement is . Our business category is Internet Retail.

Shipping Charge

• For US buyers in lower 48 states, we offer $8.88 Flat Rate Shipping.
• For Canadian buyers, we offer Flat Rate Shipping based on order value. The shipping cost is based on the total cost or weight of items. It costs $15.50 for order up to $100. It costs $20.50 for order up to $200.
• We also offer expedited shipping service from UPS or USPS. Shipping charge is calculated based on weight and can be seen in shopping cart.
• We ship by USPS or UPS for international orders. Shipping charge is calculated based on weight and can be seen in shopping cart.

Shipping & Transit Time

We ship all express orders within 2 business days. If you select flat rate as shipping method, we normally ship within 4 business days. Please note, orders placed during weekend or holiday won't be processed till the next business day. Tracking number will be provided once it is shipped.

• "UPS Next Day", "UPS 2nd Day" and "UPS 3 Day" take 1-3 business days to arrive respectively.
• "UPS Ground" usually takes 1-6 business days
• "USPS Express" takes 1-2 business days to arrive.
• "UPS Priority" usually takes 1-3 business days
• Generally speaking, international shipments take 3-8 business days from shipping day unless Customs cause delays.

Shipping Internationally

• All import duties, tariffs and taxes are the responsibility of the customer which are not included in the shipping charge of your order. Based on our experience, small packages are generally not charged with any import duties, tariffs and taxes.
• Sometimes, customs do open packages for inspection. We are not responsible for any delay or problem caused by foreign customs. In the event the package was returned to us, we will issue credit of the product cost only. Please contact customs in your country before placing order.
• If you have purchased from any US retailers before, you should expect similar case on the transit time and import charges for your order from us.

Shipping Restrictions

Due to local, state, and regional laws, we do NOT ship DVDs and certain Novelties to the locations listed below.

If these restrictions apply to you, please remove them from your shopping cart before checkout.

• Alabama
• Arkansas
• Georgia
• Kansas
• Kentucky
• Louisiana zip codes 71001, 71227, 71245, 71273, 71234, 71235, 71241, 71245, 71270, 71272, 71273, 71275
• Mississippi
• Utah
• Texas zip codes 76035-76199

Warranty

We only carry products made by US manufacturers. Generally speaking, products come with a 90 day warranty from manufacturer. Please fill out and send back the warranty card.

If you encounter any problem with your product within the first 14 days, you can email us for an exchange or refund. If the problem occurs after 14 days, we encourage you to contact the manufacturer directly.

Return

Due to the nature of our products, we only accept returns for unused or defective products. If the retail package is opened, we assume you have used this product and will NOT accept return unless it is defective.

If you do not like the products after receiving them, please do not open the packages. Contact us for an exchange or refund. Refund will be issued to original credit card after deducting $20.00 processing fee. Original shipping charge will not be refunded. Please contact us within 14 business days after the order date if you need returns. Please use the contact us form to request an RMA number.

If the product is defective, please contact us within 14 business days after the order date. We will be happy to send you a replacement.

Cancel Order

When you place an order online, it will be forwarded to our warehouse immediately. If you want to cancel the order before the item is shipped, please send us email within 30 minutes after placing your order. Otherwise, a $10.00 processing fee will be deducted for each order. We are sorry for this. But again, to save cost and pass savings to customers like you, your anticipated cooperation is greatly appreciated.